Özel HRS Ankara Women's & Children's Hospital
PROBLEM: Fragmented appointment workflows under peak patient volume, communication friction with multilingual health tourism patients, and call center queues.
SOLUTION: Multilingual patient portal integrated directly into hospital information systems, unified official iOS and Android apps, intent-based live support, and a PBX "Press 9" voice AI assistant.
OUTCOME: Centralized orchestration across web, mobile, and phone channels; measurable operational relief in call center queues.